Planned Activities:
• On special request training of staff on documenting human rights violations and data entry using the methodology developed under HRAC project
• Give the access facility to other Organizations for Web portal
The proposed system allows citizens of this country who are under threat to approach CHA and inform about the violations or imminent violations they are subjected to. Approach can be done in several ways.
- Citizen could initiate this by sending a SMS which will be monitored by the HRAC unit. Once such information is received it will be recorded and follow up action will be taken to inquire about it and take action through relevant institution in the network.
- Secondly citizen could send a mail and report about violation or imminent violations of rights which could be taken up by relevant institution in the network. Follow up steps will be monitored to ensure speedy remedy for the affected parties.
- Thirdly citizen could visit our district offices based in 12 districts and make a written complaint about the violation they were subjected to. These complaints will be monitored by Colombo HRAC unit and information will be passed on to institution who could take steps to provide assistance.
- Once the web portal system proved to be bullet proof we will open it up for the whole public to report in on human right violations. Any individual who can access to the internet to report any incidents they have witnessed or have heard about from 3rd party.
A pre designed form will be used to capture personal information of the individuals concern who will visit the CHA offices
The person will be given a chance to write down in his/her own words of his complaint
The data received by District office of CHA will be fed into an online form which will be sent to the Project Coordinator in Colombo via email. Once sent from the district, this information will be automatically stored in a centralized database in Colombo . Access to the information will be restricted with administrative passwords at Colombo level
Hand written statements would be scanned and sent in order to ensure that we are able to capture the original narration with the use of WWWWW (Who? did What? To Whom? When and Where?) Model.
On receiving such complaints the system will allow to specify type of ‘assistance’ required by the complainant, the unit, upon receipt of the bulletin will determine to which resource group it should be sent to. The resource group would be pre-identified organizations who have given their consent to receive and provide possible assistance.
If assistance can not be provided, the Human security officer will take it up with the management / program staff concerned to be tabled at meetings who can table the information for possible assistance and keep the complainant informed of steps taken via the district office.
The other organization in the same network could pass on to any information received by them on human rights violation to CHA so it could be stored in the centralized database. They could follow the same methodology in used by CHA to record any complaints received by them.
It is the responsibility of the person who is recording the complaint to assign appropriate tracking numbers in filling the documents. This includes hard copy as well as soft copies of the complaint.
Once such information send to Colombo it will be monitored and shared with relevant organizations to take actions on the matter. the organization could be one from Colombo or one from district who are working on the issue concern
There will be tracking system in the centralize database to monitor progress of the complaint. This should be available on line for other organization monitor the progress of such complaint.
Parallel to soliciting assistance to the nature of requests, the information will also be systematically documented and stored in a statistical database which would be customized to the project's requirements.
Fact finding Mission, once find the Human security issues we advocate at weekly advocacy review meeting. |